We had a great ride and they are accessible scooters anywhere downtown. Make sure you go over the options carefully in the app especially if using Apple Pay( the 20$ is security deposit doesn’t mean it’s the day pass). I recently used the spin scooters in Orlando. Thank you and I’m amazed at your professionalism and quick reponse. I AM SO IMPRESSED! THIS IS EXCEPTIONAL CUSTOMER SERVICE. It WAS THAT EASY!!!! They jumped right on it and resolved the problem. After being home a little over an hour, I again checked the app, and to my surprise, noticed my account had been refunded! I had a missed voicemail from Phill with Spin support advising me that he had located the scooter and my activity and refunded me. I explained my issue and left my email address and phone number. One of the calls I made allowed me to leave a message. Well, looks like I owe Spin scooter an apology.I WAS WRONG!!! Apparently, these guys do work the weekends. I checked the requirements as listed on the app and still it took a total of 4 minutes to get it in the exact spot! Omg! I was charged for 39 minutes for a 4 minute spin!! I am so disappointed! When it was all over it had been 35 minutes and now I had to find a valid parking spot. I rode about 4 min minutes and decided to end my ride and the darn thing would not stop! The app that went into a perpetual downloading mode and the time continued on! It’s Saturday and I called the number on the scooter itself, in addition to two other customer service numbers from the internet and no one picked up bc business hours are Monday through Friday. My first experience and I found it too be too fast for me, but my son has no problems with it. Want Spin scooter or bike-sharing where you live for your commute? Have feedback on your ride? Contact or find more info at California Privacy Notice: Park responsibly, avoiding pedestrian right of ways, building entrances, and wheelchair ramps. Ride safely to your destination, using bike lanes where available.
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